FAQ

We’ve complied the most frequently asked questions and answers below. If you don’t seen the question you had or the answer you were looking for please don’t hesitate to contact us!

The delivery charges vary depending on your location and the item(s) you are purchasing. All shipping method costs are calculated based on your address. We ship everything insured and tracked to protect your purchase in the rare occasion it is lost in transit to you. That allows us to get a new item out to you right away without having to make you wait.

We accept all major credit cards, and e-checks via PayPal. You do not need a PayPal account to purchase with us. If you would prefer to place your order over the phone please give us a call at 516-882-3436.

Our inventory is shipped from New York. If you live on the east coast or surrounding states, your package should arrive in 2 to 3 days. Shipments to the west coast can take up to 5 business days to arrive. If you require that the package arrive sooner, we suggest you upgrade to UPS 3-Day Select or UPS Next Day.

Our website is hosted in a secure environment that is encrypted. While all payment information is processed via PayPal on their secure site, we've taken steps to secure CustomTeams.com as well with industry standard SSL encryption so all your data is protected. Please view our privacy policy and terms & conditions for further explanation.

We get a notification that your order has been placed (Thank you for shopping with us!) At that point our minions retrieve your item from our shelves and hand package your order. Even though your purchase is online we like to make it a personal buying experience and take pride in packaging your item so that it arrives to you in perfect condition, just as if you picked it off the shelf yourself. 

You will receive an order confirmation via email from us. You will also receive an invoice/receipt in the box with your item as well.